We follow the rules. Condo Control Central is compliant with all relevant legislation and standards for privacy and anti-spam. We take privacy rules and regulations seriously, and we make necessary adjustments every time a law is updated.   

Privacy Act 

We are compliant with the Personal Information Protection and Electronic Documents Act, also known as PIPEDA. PIPEDA applies to private-sector organizations across Canada that collect, use or disclose personal information in the course of a commercial activity. Businesses must follow the 10 fair information principles to protect personal information, which are listed in Schedule 1 of PIPEDA.

Our privacy policy specifically addresses all items required for compliance. For example, we will use your personal information to verify your identity, as required by PIPEDA, when you contact us with a request to make sure it is really you.

Anti-Spam Legislation 

We are compliant with the Canadian Anti-Spam Legislation (CASL) and the U.S. CAN-SPAM Act. CASL protects consumers and businesses from the misuse of digital technology, including spam and other electronic threats. The U.S. CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to stop receiving emails from a company, and bestows penalties for violations. Our company is fully compliant with all requirements, including unsubscribe management, proper labeling of all messages, and conformation from administrators before they can post an announcement.

We give residents the control to unsubscribe from Condo Control Central emails at any time. They can also customize their preferences so they can opt-out of certain notices without fully unsubscribing.

PCI compliance 

Payment card industry (PCI) compliance is mandated by credit card companies to help ensure the security of credit card transactions. Payment card industry compliance refers to the technical and operational standards that businesses must follow to secure and protect credit card data provided by cardholders. We are not PCI compliant, because our partner, Stripe, is. Condo Control Central has integrated with Stripe so that residents can easily and conveniently pay for amenity bookings, buy items such as a replacement key or remote control, or pay a condo fee or invoice. Stripe manages and holds all card data submitted through Condo Control Central; we do not hold any payment card data.  

Do you have additional questions about compliance? 

If you have questions about compliance with any specific privacy laws that may apply to your state or country, please submit your inquiry here: https://www.condocontrolcentral.com/submit-a-ticket/.