Manage Condo Service Requests Online

Never Lose Track Of Another Request With Online Service Request

Property managers are faced with what seems like a never ending barrage of service requests: small, sometimes simple maintenance activities that need to be followed up and resolved.

The problem is often that these requests come in through various channels: in-person conversations, over the phone, and via email. Keeping them all organized and making sure nothing is forgotten can be a real challenge.

With Condo Control Central, you track all of your service requests in our system. It is super quick and easy and takes very little time. Let’s say you receive a phone call that someone’s air conditioning unit isn’t working. Here’s how it works:

Instead of writing a sticky note on your desk (which can get lost), you type the request into the system along with the unit owner’s name.

Any updates to the request (either by the manager or the requestor) generates an email notice to all parties so that they are kept informed.

If the requestor uses email, they will immediately receive a confirmation showing the request number and request details

All updates are logged in the system so that in the future, you have a full history for the request that can be referred to in the future.

The system also requires you to set a follow-up frequency. So if the request is still open in one, two or three weeks, the system will send you a follow-up reminder.

Once the request is marked as closed, an email goes to the requestor advising them that the request is complete. It also gives them the option to re-open the request if it is not resolved to their satisfaction.