Log and store all requests in one location
Residents log requests through the desktop version or mobile app. All requests are compiled in a central location and notification of the request is sent out. Service requests received in person, over the phone or via email can all be added within the system so nothing is lost.
Upload images to support requests
As they say a picture is worth a thousand words. Upload images to accompany the service request description for greater clarity. Service requests and images can be easily lodged using our smartphone app.
Automatic follow-up
The system helps you keep on top of all open service requests by sending automatic follow-up reminders. All updates made to a service request are also sent to the requester so they can see the progress of their request. Once a service request is completed and closed this is also communicated to the requester.
Create reports
Analyze service requests by running insightful reports. Requests can be broken down by type over a specified time period. This style of reporting provides insight into what kind of services are being requested more frequently and when in order to better prepare for them. Other reports can help provide insight into how long particular service requests are left open to help with efficiency analysis.
