• Skip to main content

Condo Control

Property Management Software

  • Solutions
    • .
  • Watch Demo
  • Pricing
  • Resources
    • Blog
    • Guides & Case Studies
    • Templates
    • COVID-19
  • Why Condo Control
    • Our Company
    • Testimonials & Awards
    • Why Choose Us
  • Contact
  • Get Free Demo
  • Login

System Availability / Service Level Agreement (SLA)

Handling condo service requests is an important part of condo management.

System Availability / Service Level Agreement (SLA)

Security & Trust:


  • Trust

  • Security & Privacy

  • Best Practices

  • Client Data

  • System Availability / (SLA)

  • Business Continuity

  • Compliance

We truly appreciate that you’ve trusted Condo Control Central to help you carry out your essential tasks and procedures. We understand how big of a deal that is, and we strive to provide consistent, reliable service at all times. This section describes our commitment to you around up-time and system availability.

Service level agreement (SLA) 

Here’s our commitment to you: Condo Control Central will be available 99.95% of the time, which equates to less than 4.5 hours of downtime per year. So, what about the other 0.05%? If anything is happening with the software that will impact your user experience, we will post a notification about the incident on our status page. You can view the status of all of our services here, as well as subscribe to status updates.  You can also view historical uptime for the site and mobile application.

Your time is valuable. If the service level we have committed to is not met, our clients can ask for a credit for the time they were unable to use the software.

Scheduled maintenance 

We do require a small amount of time to perform maintenance work on the software. Maintenance is important as it keeps everything running smoothly. Notification of any planned maintenance will be posted on the status page at least 24 hours in advance of the work being done.

Planned maintenance will be conducted outside of core business hours. No scheduled maintenance will ever be performed on weekdays between the hours of 8:30 am – 6 pm Eastern Time. (We generally do maintenance earlier in the morning between 7 and 8).

Members of:

    Popular Links

  • Training
  • Blog
  • Resources
  • System Status
  • Terms & Conditions
  • Privacy Policy

    Solutions

  • Visitor Parking
  • Status Certificates
  • Service Requests Online
  • Communication Complaints
  • Credit Cards with Stripe

    About Us

  • Our Story
  • Why Condo Control
  • Careers
  • New York
  • Toronto
  • Vancouver



  • Click for the BBB Business Review of this Property Management in Toronto ON
covid-19 resources
  • Customer Testimonials
  • Support
Menu
  • Customer Testimonials
  • Support

covid-19 resources

Request A Demo